COMPANY POLICY
Order Submission
All clients will be provided with an order list & Organization will be responsible for ensuring that all information on the order forms are correct at the time their order is placed. GERAKI ENTERPRISES will not be held liable for any information submitted by a team, organization, or individual that is incorrect. Please review all order forms before submitting them to GERAKI ENTERPRISES for production. Hand written order forms will not be accepted. Orders will only be accepted in with order forms provided by GERAKI ENTERPRISES,and filled out electronically in Microsoft Excel or Numbers.
Order Changes
GERAKI ENTERPRISES will work to produce your order as quickly as possible, due to this we do not allow changes to your order once it has been submitted. (Changes include numbers, sizes, names, colors, logos, or any items that affect the production time of your order.)
If you need to add new uniforms to your order or after the initial order is placed, they may have a different delivery date from the original order.
Order Errors
Any mistakes made by GERAKI that cause incorrect sizing, numbers, player names, or team names will be corrected by GERAKI at no additional cost to the team affected. All orders are custom and will not be refunded once delivered but we will make every reasonable effort to correct any mistakes made by GERAKI.
Any mistakes made by customers that cause incorrect sizing, numbers, player names, or team names that have to be corrected by making new apparel will be charged to the customer at a reduced rate if the items have to be remade.
Shipping and Transit Times
Orders are shipped to our offices from our production facility before being dispatched to our customers. If a shipment is held in customs or delayed for any reason by the shipping company GERAKI is not liable for delays. Shipments take up to FIVE days to be received at our offices then approximately 1 to 5 days to be delivered to our customers depending on your location. We use UPS or DHL so please check with either service for transit times approximate shipping times for Ground and Priority Shipping. If you require overnight or expedited shipping you will be required to cover the shipping fees.
Deposits and Payments
GERAKI requires a 30% deposit to begin all orders. By submission of your deposit you understand and agree to our company policies and FAQ’s responses. Deposits are non-refundable and if you decide to cancel your order the deposit will not be refunded. The balance of your order will be due before we ship the products to you. We will not release orders for shipping until the balance is paid in full. If your order is not paid in full after 10 days of being ready to deliver you will be charged a 10% penalty which will be applied to your balance due.
Order Turnaround Time
All orders will take 3 to 4 weeks to complete; orders will not be placed until the deposit is paid. Orders may finish sooner and you will be notified on order progress if so. Turnaround time is affected by order date and order size. We recommend that you order at least six weeks before you need your items. If you are provided a guaranteed delivery time outside of these terms, this will not apply.
Warranty
GERAKI will repair or replace uniforms with normal wear and tear for the first three games. You must provide a game schedule at time of sending items in for repair or replacement to show game dates. The only time we will completely replace a jersey if the jersey is damaged beyond repair due to normal circumstances in game play. If you have tackle twill numbers that stitching comes loose, we will repair the stitching but we will not replace the entire jersey for this issue.
We do not cover the chrome material or metallic tackle twill. It can have minor fading issues after washing and we recommend washing uniforms with chrome metallic tackle twill in cold water and hang dry.
